Human Centered Technology & Design Thinking

Audience

Business teams, technology teams, transformation teams, and innovation leads (Depth adjusted by role and responsibility)

Purpose

Equip teams to design, implement, and improve technology solutions that people actually use, ensuring better outcomes, faster adoption, and reduced rework across digital initiatives.

Coverage

• Why do technology and transformation initiatives fail? Understanding the gap between user reality and system design
• Empathy-driven requirements gathering and effective stakeholder engagement
• Customer and employee journey mapping to identify friction and improvement opportunities
• Core design thinking practices: problem framing, ideation, prototyping, and validation
• Applying human-centered thinking to digital transformation, AI adoption, cybersecurity, cloud, and product initiatives
• Translating insights into practical improvements that support adoption and behavior change

Outcome

Participants will be able to

• Identify user pain points that impact adoption and effectiveness
• Design solutions aligned with real user needs and behaviors
• Reduce resistance, rework, and failed implementations
• Apply design thinking techniques across technology, process, and AI driven initiatives
• Contribute to more successful, trusted, and user aligned digital change